# Proof: Uptime, Support and ISO 27001

Source: https://skillsvelocity.ai/proof
Updated: 2026-11-09

> Zero unplanned downtime since 2017, 2 support tickets per 100,000 users a week, 296,000+ learners for one Global 500 customer. ISO 27001 and 9001.

## Built to last isn’t a promise. It’s in the support queue.

Most training platforms bury IT in tickets. Ours barely makes a sound, with zero unplanned downtime since 2017.

**2

**support tickets a week** for every 100,000 users, on average.
A whole company’s training, running quietly in the background.

Zero

unplanned downtime since 2017

Hours

to go live for smaller businesses, with content ready on day one

35h → 6h

Global 500 call handler training time. [Read how](https://skillsvelocity.ai/blog/how-to-onboard-new-hires-quickly-comcast)

**Knowledge and attention to detail have supported our training needs for nearly 40,000 users since 2017.

Sal Cuffari** Comcast

40,000 → 296,000+ learners, go-live in 2018 to today

2 → 7 instances for one Global 500 customer

**Fantastic as both a learner and an administrator; it just works the way you’d expect it to.

David Jones** Medbelle

**A far better way of tracking employee proficiencies than anything we used before.

Braeton Hill** Prairie AquaTech

#### Your data stays sovereign.

Hosted in the jurisdiction you choose, in your own cloud or on-premise. Your data stays within the borders you set.

Certified

ISO 27001

ISO 9001

Cyber Essentials

Compliant

GDPR-aligned

EU AI Act aligned

EU Accessibility Act aligned

Secure by design

SAML / OIDC SSO

SCIM provisioning

AES-256 and TLS 1.2+

### Three things we stand for. Hold us to them.

01

#### Leading edge, built to last

Future-proofed innovation that works, scales and stays affordable. Live in hours, not quarters. **Evidenced by:** On average, 2 support tickets per 100,000 users a week

02

#### Delighting the client

Happy customers. Easy onboarding. ROI in spades. And when work is fun, it stops being work. **Evidenced by:** Since 2018, a Global 500 customer: 296,000+ learners, 7 instances, zero unplanned downtime

03

#### People are the opportunity

Kinder hiring. Joyful onboarding. Help every person become their best. Retention and profit follow. **Evidenced by:** Our clients’ growth and profit, tracked in our NPS and KPIs

### When the client or auditor asks, the answer is already there.

Built for regulated, high-consequence work. Skills Velocity supports your evidence; your quality team decides what meets your standard.

Technology

#### Who did which step

Every step, check and sign-off recorded against a named person, with the time.

Technology

#### To which version

Work instructions version-controlled, so you can show which procedure someone followed on the day.

Technology

#### Competent, not just completed

Skills scored and dated by role and task, not just attendance at a course.

Technology

#### Your data, your borders

Sovereign hosting and closed-circuit AI that answers only from your approved content.

[Next: FAQ What your board will ask. →](https://skillsvelocity.ai/faq)

### Send us your SOP or PDF training and watch it become playable.

📄

Send your SOP, see it play** Email it to mark@skillsvelocity.ai. Redacted is fine. [Email it →](mailto:mark@skillsvelocity.ai?subject=SOP%20to%20playable%20training&body=Hi%20Mark%2C%0A%0AI%27ve%20attached%20an%20SOP%20%2F%20PDF%20training.%20Please%20turn%20it%20into%20playable%20training.%0A%0AName%3A%0ACompany%3A%0ARole%3A)

Or email hello@skillsvelocity.ai **Copy

Or call [+44 141 343 9372](tel:+441413439372)

Book a demo Send a message

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