User experience is the future of workplace learning, and AR and AI are what turn hands-on training from a memory test into a guided, enjoyable experience. With staff turnover now the norm, losing experienced machine operators and engineers is painful and expensive. AR lets new starters largely self-serve their onboarding instead.
What are the benefits of AR and AI in training?
- Lower risk, higher consistency. Especially in complex or dangerous tasks, every learner follows best practice.
- Faster time to effectiveness, and a more enjoyable experience along the way.
- Less reliance on memory. The next step is in front of you when you need it.
- Build once, reuse forever. Hands-on training becomes cost-effective to deploy across sites and shifts.
What does AR training look like in practice?
Take vehicle technicians learning a repair process on HoloLens:
- Teach. The process and best practice are taught with video, audio and slides, with user guides and detail such as torque settings at hand.
- Show. The technician is shown where to go and what to do, in the right order.
- Do. The technician performs the task, recorded if needed.
AI processes the recording and data from the vision system. Over time the instructions fade as learners move from consciously to unconsciously competent. Progress is tracked as evidence of competence and adherence, and certification is issued once the standard is met.
Who uses AR and AI training?
Our clients asked for more hands-on, interactive training, including:
- machine and robot operators
- technicians and engineers
- casino croupiers
- forklift truck drivers, to scale a workforce of 1,000 certified drivers
- field support teams giving remote, visually aided support
- people carrying out dangerous work processes
Why it works
Subject matter experts create the content themselves, so best practice spreads as standard. Learners move at their own pace, and you keep a tracked, verifiable record of competence, which also helps with security and anti-cheating.
Today this capability lives in NSFlow: record the job on smart glasses or a phone, talk to camera, and get translated, step-by-step workflows in minutes. Pair it with Remote Expert for live help and Compliance+ for evidence. Book a demonstration.
