New starters only perform when onboarding works. Without a proper process they can't meet expectations, however good they are. That frustration is part of why our founder built the platform behind Skills Velocity in the first place.
Why did we build an onboarding LMS?
In our own business, a new salesperson could take at least three months before anyone knew whether they'd make a difference. The process was manual and swallowed a lot of people's time. We wanted something automated, with engaging, motivating checks and balances along the way.
Today our salespeople show results within their first two weeks. Onboarding now starts at the interview stage, both for us and for most of our clients.
The Comcast story
Customer: Comcast, with more than 26,000 call centre staff.
Challenge: getting new call handlers productive faster, without sacrificing the quality customers experience.
Approach: Comcast moved to micro, bite-sized, video-centric onboarding: short lessons new starters could absorb quickly and return to when they needed them.
Results:
- Call handler graduation time fell from 35 hours to 6 hours.
- Customer satisfaction, measured by NPS, increased.
What does elegant onboarding look like?
Good onboarding builds a quality relationship between employer and employee. People who feel valued and respected from day one are motivated to do their best. In Skills Velocity, that comes down to four things:
- Content built for onboarding, designed to get people productive rather than to tick boxes.
- Learning tracks that deliver each piece of content at the right point in the journey.
- Surveys and pulse checks that gather feedback and show it graphically.
- Graphical reports so managers, buddies and coaches can follow progress through the whole onboarding lifecycle.
Our content team can build the onboarding process and content with you. Build it once and reuse it for every intake.
How much does a standard onboarding process cost to run?
Very little compared with what it saves. Investing modest sums in a consistent, repeatable process lifts productivity, growth and profit. Most of our clients semi-automate onboarding and the wider engagement lifecycle, and the effort drops sharply after the first intake.
Want results like Comcast's? See how faster onboarding works, or book a discovery call and we'll walk you through it in 60 minutes.
