Product · Remote access to subject matter experts
Remote Expert: your best engineer, on every site.
When something looks wrong, the person on the job calls a subject matter expert who sees what they see and guides them live. The fix is captured as a lesson learned, so nobody has to make the same call twice.
How it works
See it, fix it, keep the lesson.
- Call. The person on the job connects to an expert from smart glasses, a tablet or a phone.
- See. The expert sees exactly what they see, live.
- Guide. Step-by-step help, hands-free for the person doing the work.
- Capture. The fix is recorded as a lesson learned.
- Reuse. Lessons flow into the voice-searchable knowledge base for next time.
Why it matters
Your experts can't be everywhere at once.
Your best engineers spend their week answering the same questions by phone, and the answers vanish when the call ends. Remote Expert turns each call into reusable knowledge.
- Fewer site visits and faster fixes
- Lessons learned captured automatically
- Experts' time spent on new problems, not repeat ones
Best for
Field service, maintenance and multi-site operations.
Frequently asked
Remote Expert: your questions answered.
What is Remote Expert?
Remote Expert connects frontline staff to subject matter experts who see what they see and guide them live, then captures each fix as a lesson learned.
Which devices can people use?
Smart glasses, tablets or phones, so the person doing the work can stay hands-free where it matters.
What happens to the knowledge from each call?
Each fix is captured as a lesson learned and added to the voice-searchable knowledge base, so the next person can find the answer without a call.
Does Remote Expert work with NSFlow?
Yes. People can follow an NSFlow workflow and call an expert from the same device when something doesn't look right.
Ready when you are
Put your best expert on every site.
Tell us where your experts spend most of their time, and we'll show you how Remote Expert gives it back.