Solution · Keep what your experts know
Knowledge and best practice retention.
Capture how your best people work before they retire, move on or move roles, and make it available to everyone who comes after them.
The problem
Know-how walks out of the door.
Today
When experienced people retire, move on or move roles, their know-how goes with them. What's left is a binder, if you're lucky.
With Skills Velocity
Record experts doing the job and talking to camera, and NSFlow turns it into workflows. Remote Expert calls become lessons learned, and the knowledge base grows automatically and answers by voice.
What changes
Best practice captured and reused.
- Best practice captured before it walks out
- Lessons learned reused, not repeated
- Answers found in seconds, hands-free
- New starters learn from your best people
Products used
Frequently asked
Knowledge retention: your questions answered.
How do we capture expert knowledge before people leave?
Record experts doing the job on smart glasses, a tablet or a phone and talking to camera. NSFlow turns it into step-by-step workflows.
What happens to fixes and lessons learned?
Every Remote Expert call can be captured as a lesson learned and added to the knowledge base automatically.
How do people find captured knowledge?
By asking out loud. Voice search lands people on the exact learning point, even with their hands full.
Do we need to maintain a separate wiki?
No. The knowledge base grows from everything you capture in Skills Velocity.
Ready when you are
Start with the outcome that matters most.
Forty-five minutes is enough to map your biggest gap to the right combination of products.